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About the Professional Service Advisor Development Program™
About the Service Advisor Academy
About LIVE Online Training
Technical Questions
General Questions
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About the Professional Service Advisor Development Program
What is the Professional Service Advisor Development Program™?
What benefits do Professional Service Advisor Development Program subscribers get?
What are the Professional Service Advisor Development Program™ Forums?
What are Professional Service Advisor Development Program Circles™?
If I sign-up for a Circle, can I change to another Circle in the future?
I'm a new PSADP Subscriber. How do I get Started?
What are my PSADP Subscriber Fees?
About the Service Advisor Academy
What is the Service Advisor Academy?
What LIVE Online courses does the Service Advisor Academy offer?
What other courses does the Service Advisor Academy offer?
Will you be offering classes in my local area?
Are your five-day workshops all-inclusive?
About LIVE Online Training
What is LIVE Online Training?
Do I get any training materials (like workbooks) with these online classes?
I didn't receive my materials, where do I get them?
Is it all right for other employees to participate in the online sessions?
What should I do if I miss an online training session?
Technical Questions
What are the minimum system requirements to participate in the online sessions?
I read the system requirements and I don’t have everything that you have listed. Will I have problems participating in the online sessions?
Why would I need a high-speed (e.g. Cable, DSL) Internet connection?
Do I have to have an email account?
I don’t have Adobe Acrobat Reader. What should I do?
How do I install the Training software?
How do I make sure that JavaScript and my cookies are enabled?
How do I connect to the teleconferencing call?
Why do I need a speaker phone and a headset?
How do I log-in for an online training session?
I don't see the class I'm supposed to be in, where is it at on the Training site, and how do I log on?
How do I log-in to the Professional Service Advisor Development Program Forums?
Help! I forgot my user id and/or password.
General Questions
I don’t see my question here. Where can I get my question answered?
About the Professional Service Advisor
Development Program™
What is the Professional Service Advisor Development Program?
The Professional Service Advisor Development Program™ is an on-going interactive training program that provides professional Service Advisors with live online training and other valuable tools and resources aimed at boosting their sales skills. By boosting the sales skills of the Service Advisors, it will help boost the profitability of the shop and the income-producing potential for the technicians.
Subscribers receive three 90-minute online training sessions every month.
The training includes over 15 all-new workshops, in addition to many of the popular workshops that RLO has been presenting to the industry since the company’s inception.
Professional Service Advisor Development Program™ subscribers also have exclusive access to the Professional Service Advisor Development Program discussion board. This discussion board provides a forum for Service Advisors across North America to meet and chat online. It is the Service Advisor’s equivalent of the International Automotive Technicians’ Network. Service advisors exchange ideas and share knowledge and tips with other Service Advisors.
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What benefits do Professional Service Advisor
Development Program™ subscribers get?
In addition to the online training sessions, Professional Service Advisor Development Program™ subscribers get:
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Monthly electronic performance reports with benchmarks and performance results specific to the Service Advisor,
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Monthly electronic Best Idea Program™, an on-going collection and sharing of ideas that cover various aspects of sales and business management,
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Monthly electronic “Sales Tips from Bob™” - each month Bob O’Connor will personally post on the Professional Service Advisor Development Program™ Web site, the latest sales tips and techniques,
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Quarterly electronic newsletter,
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Quarterly manual repair order audit,
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Manual telephone shopping three times per quarter - the Service Advisor receives scorings and recommendations along with an audio CD of their phone recordings at the end of each three month period,
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Unlimited e-mail coaching and
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Tools for the professional Service Advisor.
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What are the Professional Service Advisor
Development Program™ Forums?
Professional Service Advisor Development Program subscribers have exclusive access to the Professional Service Advisor Development Program™ discussion board. This discussion board provides a forum for Service Advisors across North America to meet and chat online. It is the Service Advisor’s equivalent of the International Automotive Technicians’ Network. Service Advisors exchange ideas and share knowledge and tips with other Service Advisors.
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What are Professional Service Advisor
Development Program Circles™?
In order for the instructors to devote more personalized training for all PSA subscribers, we have organized the subscribers into various groups, or Circles. This allows for smaller class sizes. The only difference between the Circles is the different start times for the online training sessions. When you first registered for the Professional Service Advisor Development Program™, you were given a choice of your preferred start time. Based on your choice (and on Circle availability at the time you subscribed), you were assigned to a Circle.
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If I sign-up for a Circle, can I change to another Circle
in the future?
If you find that the start time for your Circle is incompatible with your schedule, please call Client Services at 800.755.0988 or email adminsupport@serviceadvisoracademy.com to find out how you can change to a different Circle.
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I'm a new PSADP Subscriber. How do I get Started?
Click here to find out how to get started in the Professional Service Advisor Development Program.
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What are my PSADP Subscriber Fees?
Your annual Professional Service Advisor Development Program subscription investment is $300.00 per month, paid quarterly in advance, with a one-time set-up fee of $350.00. You may pay for your subscription using your credit card only. All quarterly payments are automatically debited from your credit card account listed below on or about the 15th of the month prior to the start of the new quarter period. Please fill out the required information below.
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About the Service Advisor Academy
What is the Service Advisor Academy?
The mission of the Service Advisor Academy is to provide professional Service Advisors with cutting-edge, un-paralleled training and resources necessary to succeed in today's automotive service market.
Every program, class and element of the Academy has been specifically designed with the success of the Service Advisor in mind. Combined with the vast experience and knowledge of our instructors and their commitment to ensure the success of all their students, the Service Advisor Academy will set the standard of excellence in our industry. Learn more!
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What LIVE Online courses does the Service Advisor
Academy offer?
To view a list and workshop descriptions for the current SAA Live Online Training Workshops being offered, visit the Service Advisor Academy's LIVE Online Training page.
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What other courses does the Service Advisor Academy offer?
To view a list and workshop descriptions for the current SAA Classroom Training Workshops being offered, visit the Service Advisor Academy's Classroom Training page.
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Will you be offering classes in my local area?
Please view our current RLO Workshop Schedule for more information about classes offered in your local area.
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Are your five-day workshops all-inclusive?
Yes. For more information, visit the Service Advisor Academy Website's Classroom Training page. Choose from the list of the current courses offered
to learn more.
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About LIVE Online Training
What is LIVE Online Training?
Using advanced technology, attendees of the LIVE Online training sessions interact directly with RLO's instructors and other workshop participants. Participants will be able to see the presentations live on their computer monitors. The only things needed to participate are a telephone, a web browser, a high-speed Internet connection and Adobe Acrobat for PDF viewing.
Participants of the LIVE Online sessions receive the same high quality training experience that RLO has become renown for in the industry. The sessions are complete with workbooks, LIVE participation, course instruction, question and answer sessions and accountability of action planning and implementation.
With small class sizes, it is as if online participants receive personal instruction in whatever location they desire. View the latest LIVE Online training schedule on the RLO Workshop Calendar here.
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Do I get any training materials (like workbooks) with these online workshops?
Yes! All LIVE online training sessions are complete with all the materials you need for the class. Before the start of the session you will be e-mailed the Acrobat Reader pdf's of the workbooks and other training materials specific
for that class.
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I didn't receive my materials, where do I get them?
If you do not receive your training materials the day before the session, please email adminsupport@serviceadvisoracademy.com or call toll-free 800.755.0988 and one of our Client Services representatives will assist you.
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Is it all right for other employees to participate in the online sessions?
Yes. Other staff in the shop may gather around and listen and view the presentation along with the employee who is paid for the session.
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What should I do if I miss an online training session?
We strongly encourage all participants to make every effort to not miss a training session. However, if you know that you will not be able to attend, please call Client Services at 800.755.0988 as soon as possible so that we can make the necessary adjustments and re-schedule you for another session.
If you unexpectedly missed a class session, please call Client Services at 800.755.0988 to receive instructions on what to do.
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Technical Questions
What are the minimum system requirements to participate
in the online sessions?
• Windows 2000 or XP
• Pentium III 500 Mhz or higher
• Microsoft Internet Explorer 4.x, 5.x, 6.x, or Netscape Communicator 4.x
• 128 MB RAM
• JavaScript and cookies enabled in browser
• DSL/Cable Internet connection (BLIG members may use Dial-up)
• Email Account
• Headset and speaker phone
• Calculator
• Adobe Acrobat Reader
• Quiet/Noise-Free Environment
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I read the system requirements and I don’t have everything that you have listed. Will I have problems participating in the online sessions?
In order to have an optimal training experience with minimal to no glitches, we strongly recommend that you update your computer system to the minimum system requirements.
Below are links to download the latest (free) software:
Adobe Acrobat Reader
Microsoft Internet Explorer
Netscape
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Why would I need a high-speed (e.g. Cable, DSL) Internet connection?
We highly recommend that if you are currently using a dial-up connection,
to upgrade to a high-speed connection such as DSL or Cable. Because the training is LIVE and delivered directly via an Internet connection to your computer as it happens, to avoid any lags that may occur (as it happens
more frequently in dial-up) - DSL, Cable or higher-speed connections is recommended to give you a smoother, less-interrupted training experience.
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Do I have to have an email account?
Yes. When you are registered for an online training session, your user iD and password and all other essential information about that class session is emailed to you. All training materials are also sent via email. If you do not have an email account, please obtain one. Without an email account you will be unable to participate in an online training session.
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I don’t have Adobe Acrobat Reader. What should I do?
Adobe Acrobat Reader is an essential tool that you will need in order to view and print your class session materials. If you do not have it, please click here to download this free software.
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How do I install the Training software?
Go to the Training Site and click on the Setup link on the left of the browser window. Click on the link titled Meeting Manager. In the center of the window you'll see a Setup button. Click it and it will begin the setup procedure for the Training software. You must choose Yes to any security warnings that appear. Depending on the speed of your internet connection, this installation may take anywhere from less then a minute to ten minutes or more so be sure to setup the Training client software BEFORE the day of your scheduled session. Click OK once the software has been installed.
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How do I make sure that JavaScript and my cookies are enabled?
In Internet Explorer:
To enable cookies –
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On the Edit menu, click Preferences.
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Under Receiving Files, click Cookies.
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On the “When receiving cookies” scroll menu, select “Never ask.”
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To enable Javascript –
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Select Internet Options from the Tools menu.
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In Internet Options dialog box select the Security tab.
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Click Custom level button at bottom. The Security Settings dialog box will pop up.
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Under Scripting category enable Active Scripting, Allow paste options via script and Scripting of Java applets
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Click OK twice to close out.
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Hit Refresh.
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In Netscape
To enable cookies –
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From the Edit menu, click Preferences.
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In the Preferences dialog box, from the Category window, click the arrow icon in front of Privacy & Security, and then click Cookies.
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From the Cookies section, click to select Enable all cookies, and then click OK.
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To enable Javascript –
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Select Preferences from the Edit menu. |
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Click Advanced. |
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Check both Enable Java and Enable JavaScript |
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Click OK. |
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Click Reload. |
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How do I connect to the teleconferencing call?
When you sign into the meeting you will be presented with a pop-up window
on your browser telling you the phone number to dial, meeting number,
and your attendee ID number. This information is very important so write it down! It will be needed to sign in and reconnect to the teleconference if you get disconnected and we cannot supply your attendee ID number to you if
you lose it.
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Why do I need a speaker phone and a headset?
In order to hear the instructor during the online training session, you will
need a speaker phone with a headset. The online training sessions utilize the Internet (to see the presentations live in your web browser) and the telephone to listen and speak to the instructor and other participants. You will need
a speaker phone if you are having other staff in your shop participating in
the session so they can hear as well. If you are the only one participating
from your shop, then we strongly recommend that you use a headset to minimize background noise and enable you to hear the instructor and other participants clearly.
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How do I log-in for an online training session?
Click on the “Online Training Log In” button (located on the Professional Service Advisor Development Program™ home page and at the top of all the Professional Service Advisor Development Program™ website pages). This should take you to the training website with today’s
date displayed. If today’s date is not displayed, you can select the date by clicking on the Calendar button and clicking on today’s date on the Calendar pop-up window.
Once you see today’s date, click on the name of the class session that you
are registered for. The system will prompt you for your password (which
should have been e-mailed to you prior to the start of the session). Enter
your password and click OK. The class session page will appear (with the name of the class, time of the class, the teleconference number to call, etc.).
At the bottom of this class page there is a “Join Now” button. Click on this button to join the class session!
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I don't see the class I'm supposed to be in, where is it at on the Training site, and how do I log on?
Once you're on the Training site, you should be on the correct date already.
If not, you can browse days until you get on to the correct date for your training. Once there, you are to find the listing for the class you are registered in, then click on it. This will then prompt the system to ask for your password. You are to enter it and click ok. Class info will then pop up, (i.e. name of class, time of class, teleconference number to call, etc), there will be a button below this info that says "Join Now," click this to join the meeting!
If you need further technical support, please email adminsupport@serviceadvisoracademy.com or call toll-free 800.755.0988
and one of our Client Services representatives will assist you.
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How do I log-in to the Professional Service Advisor Development Program™ Forums?
Click on the “Service Advisor Forums” button located on the Professional Service Advisor Development Program website home page or the “Forums” button located near the top of all the Professional Service Advisor Development Program website pages. Doing so will open up a new browser window where you can log in to the Forums using your username
and password.
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Help! I forgot my username and/or password.
Please email adminsupport@serviceadvisoracademy.com or call toll-free 800.755.0988 and one of our Client Services representatives will provide
you with your username and/or password.
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General Questions
I don’t see my question here. Where can I get my question answered?
For questions, please email adminsupport@serviceadvisoracademy.com.
For urgent/immediate help, please call 800-755-0988.
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