Many of the downloadable items included in this section of the Professional Service Advisor Development Program™ Website require Adobe Acrobat Reader to View in PDF format.
Module Action Plan
Although it is important to take the time and effort to learn new concepts and ideas, the learning process must be taken a step further by making a commitment to implement what you have learned.
You can now make your Action Plan commitments online! For each module you are required to submit your Action Plan via the online form.
You may download the Action Plan as a PDF for your own internal use within your business (however, when submitting your official Action Plan for a module you must use the Online Form).
Mystery Shopper Recordings
We thoroughly appreciate your patience while the Mystery Shop Call Process has undergone significant technical improvements. Your calls can now be easily accessed online, anytime, enabling you to listen to your calls on your computer at your leisure.
As part of your enrollment to the Professional Service Advisor Development Program™, we have been Mystery Shopping you monthly. Your calls, along with evaluation/scoring forms, are now available for you and your Owner/Manager to review. The recordings are a remarkably useful tool to identify areas where you are doing great...as well as those areas in need of improvement.
