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About the Academy
Founder
Media Kit
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Service Advisor/Sales
Training:
ONLINE
CLASSROOM
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MOTOR Magazine Articles by Bob
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About the Academy
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The mission of the Service Advisor Academy™ is to provide professional Service Advisors with cutting-edge, un-paralleled training and resources necessary to succeed in today's automotive service market.
"Many, many months have been devoted to the planning and development of the Service Advisor Academy™," said Robert "Bob" O'Connor, president of R. L. O’Connor & Associates, Inc. "No other organization offers the benefits and curriculum found in the programs within the Academy."
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Every program, class and element of the Academy has been specifically designed with the success of the Service Advisor in mind. Combined with the vast experience and knowledge of our instructors and their commitment to ensure the success of all their students, the Service Advisor Academy will set the standard of excellence in our industry.
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The two main elements of the Academy include:
• The Professional Service Advisor Development Program™ - Learn More!
• Classroom Sales Training - Learn More!
• Service Advisor Skills 2-Day - Learn More
Please take a few minutes and tour the entire site. You will be impressed with what you see!
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Founder of the Service Advisor Academy
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Robert "Bob" O'Connor, President of R. L. O'Connor & Associates, Inc., brings over 40 years experience to the automotive industry in both technical and managerial capacities. Since the company's inception Bob has authored and presented business management and sales workshops throughout North America.
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Bob's past experiences range from owner/operator of many successful repair facilities including independent automotive, full-size trucks (the BIG ones), and marine repair. He has also held management positions in new car and heavy duty truck dealerships, including parts manager, service manager, collision shop manager, fixed operations manager and general sales manager. To round out Bob's career successes, he also once owned/operated a popcorn factory!
In addition, Bob has offered consulting and various other automotive-related services to the independent repair industry, (including mechanical, transmission, and collision), franchised new and used car and truck dealerships, major oil companies, and many other national automotive franchises in the U.S. and Canada.
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Media Kit
For the official Service Advisor Academy™ Press/Media Kit and downloadable logos, go to the Press/Media Kit page on the RLO Corporate website.
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