Advanced Selling Skills for the Service Advisor™
5-Day Intensive, High-Impact Sales Training
RLO Training Center – Federal Way, Washington



Prepare to increase your sales in the new year by joining hundreds of Owners, Managers, & Service Advisors who have already significantly increased their sales and profits by having joined us in our state-of-the art Interactive Training Center for the most rigorous, interactive, cutting edge, five day sales workshop ever produced for the professional Service Advisor.

You will be run through a gauntlet of NEW interactive training and exercises focused on YOUR learning proven NEW sales strategies and skills enabling you to easily turn more telephone
calls into appointments, close more service sales, and increase gross profits. Your performance is closely monitored and analyzed on instant video replay. We guarantee the knowledge and new skills you gain from this workshop will change the way
you do business!

Click on a link to learn more!
Learning Environment
Course Materials
RLO Comprehension Guarantee™
Schedule
Accommodations
Interest-Free Financing



Learning Environment

In addition to enjoying the first class hotel accommodations and meals also included with your package, you will find our Interactive Training Center boasts very comfortable three-way adjustable seating, DVD technology, digital video cameras, surround sound, digital projection, wireless microphones, a melody of refreshments, and much, much, more all contributing to the finest learning environment available today!

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Course Materials
Bob O’Connor has personally written and developed all course content. Bob has strict requirements including the use of specific graphics, colors, paper quality, wire binding, and quality binders when required.


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RLO Comprehension Guarantee™

If at anytime during one of our face-to-face workshops you're not satisfied that the session is worth the money you have invested, simply return your workbook and all handout materials before the session ends and we will return your entire tuition fee.

Our record of customer satisfaction is unsurpassed — over 20 years in business, over 20,000 workshop participants from 2,000+ businesses clearly attest to our ability to deliver what we promise. Our customer satisfaction rate speaks for itself!

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Schedule

Click Here to view our online schedule that features dates for
the Advanced Selling Skills for the Service Advisor Workshop.

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Accommodations
With a convenient location between Seattle and Tacoma, complimentary shuttle service to and from Sea-Tac International Airport, the Federal Way Courtyard gives business and leisure guest easy access to Pacific Northwest top destinations. Benefit from Federal Way's 8 miles of Puget Sound waterfront and only minutes away from attractions such as Wild Waves/Enchanted Village by Six Flags, The Commons Mall, Weyerhaeuser King County Aquatic Center, Emerald Downs and Celebration Park.

Located along Interstate 5, traveling north to Seattle's Space Needle, Seattle Center, Safeco Field, Qwest Field, and Key Arena or traveling south to Tacoma's Museum of Glass, Union Station, Tacoma Dome, Point Defiance Zoo/Aquarium. The inviting Courtyard Cafe' is open for breakfast & dinner, with room service and our lounge available in the evening. We offer several unique features including: glass elevators with spectacular view of Mt. Rainier, double bathroom vanities, complimentary High Speed Internet in all rooms and free parking.

Highlights
Complimentary High Speed Internet access in all rooms
Large desk with conveniently placed lighting and outlets and an ergonomic chair for comfort
Bathrooms featuring hairdryers & the spaciousness of double vanities
Two-line phone with voicemail and data port
Complimentary in-room coffee, iron, ironing board
King Suites featuring granite wet bar with microwave, mini refrigerator, and whirlpool tubs
Steps away from the retail core of Federal Way, including an incredible variety of restaurants
Healthy breakfast buffet or hot items cooked to order – freshly prepared and reasonably priced


Check-In and Checkout
Check-In: 3:00 p.m.
Checkout: 12:00 p.m.
Express Check-In and Checkout




Guest Room Information (may vary by room type)
General Room Amenities
Air conditioning
Alarm clock
Bottled water, for a fee
Coffee maker/tea service
Crib
Individual climate control
Iron and ironing board
Rollaway bed
Luxury bedding - crisp linens, thicker mattresses, custom comforters, fluffier pillows
Pillows: down/feather/foam
Pull-out sofa bed

Room Entertainment
Cable channel: CNN, ESPN, HBO
Cable/satellite TV
Color TV
Movies/videos, pay-per-view
Wet bar

Business Amenities (may vary by room type)
Electrical outlet: desk level
Phone feature: speakerphone and voice mail
Two-line Phone


Bathroom Amenities
Bathtub with spray jets
Hair dryer

Services
Coffee in lobby
Coffee/tea in-room
Newspaper delivered to room
Newspaper in lobby
Phone cells: toll free
Full-service business center
Local restaurant dinner delivery
Safe deposit boxes, front desk

Restaurant & Café
American
Open for breakfast and dinner
Casual and convenient dining right in the hotel lobby




Recreation and Activities
Indoor Pool
Hot tub
Hotel Fitness Center

Fly-fishing (10mi)

Hiking
Jogging/fitness trail (3mi)
North Shore Golf Club (5mi)
Washington National Golf Club (12mi)

High-speed Internet Access
Wireless
Wired

Attractions and Landmarks
Point Defiance Zoo/Aquarium
Emerald Downs Racetrack
Weyerhaeuser-King County Aquatic Center

Muckleshoot Casino

White River Amphitheater
Museum of Glass – Tacoma
Rhododendron & Bonsai Gardens
Washington State History Museum
Emerald Queen Casino
Celebration Park

Steel Lake Park

SuperMall of the Great Northwest
The Commons Shopping Mall
Six Flags Enchanted Parks/Wild Waves
Westfield Shopping Town
Tacoma Dome
Mount Rainier
The Seattle Space Needle

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Automotive Shop Management Academy™ - Service Advisor Academy™ -
Professional Service Advisor Development Program™ - Bottom-Line Impact Groups® -
are divisions of R. L. O'Connor & Associates, Inc.
©2004 R. L. O'Connor & Associates, Inc. All rights reserved.