How to Get Your Share of the Highly Profitable Fleet Business Four 2-hour sessions

This course addresses the need of owners to increase vehicle count, sales and profits. Workshop includes understanding why most repair shops do not seek fleet business; methods to understand and evaluate potential fleet customers; how to assess the shop’s capabilities in performing fleet service and repairs; pricing methodology; accounts receivable management; collections policies and procedures; interviewing techniques for potential fleet customers; designing tailored warranties; and marketing strategies. Course will provide participant with “inside” knowledge” of the fleet business in addition to a “competitive advantage” in securing this type of business. TRAINING SCHEDULE

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Service Advisor Academy™ - Professional Service Advisor Development Program™ - are divisions of R. L. O'Connor & Associates, Inc. ©2004 R. L. O'Connor & Associates, Inc. All rights reserved.