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LIVE Online Training for the Service Advisor
PSADP Benefits
PSADP Training Topics
How to Enroll
Press/Media Kit
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Service Advisor/Sales
Training:
ONLINE
CLASSROOM
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MOTOR Magazine Articles by Bob
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ABOUT Professional Service Advisor
Development Program™
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The Professional Service Advisor Development Program™ was created to provide a continuous improvement process for the professional automotive Service Advisor. PSADP fulfills the need in today's automotive service market for ongoing training and support. The mission of PSADP is provide Service Advisors with the tools they need to achieve higher levels of success in all aspects of their job.
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As a Service Advisor, you are accountable for every sales and gross profit dollar earned, and responsible for managing the workflow and staff to produce the maximum billable hours each day. In addition, Service Advisors are primarily responsible for the customer's overall perception of the business.
Fierce competition in the last several years has created the necessity for Service Advisors to stay on top of the latest techniques, continuously honing their sales skills and using the latest cutting-edge tools available.
There is no program like the Professional Service Advisor Development Program™ available anywhere at any price. PSADP will enable you to raise the standard of excellence, not only in your business, but in the entire automotive service industry.
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LIVE Online Training for the Service Advisor
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Special PSADP Participants Only training — Once each month, 4 hours of customized specialized training suited to the professional Service Advisor, via two 2 hour sessions spread over 2 successive days. Please review PSADP area of our site and visit our Online Training Section for more information.
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Professional Service Advisor Development Program™ Participant Benefits:
Monthly:
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• LIVE Online Training Sessions
• Electronic Sales Tips from Bob™
• Action Plans for Implementation/Accountability
• Mystery Shopper Calls
• Online Keyboarding Skills Testing
• Online Workshop Quizzes
• Online Forum
• Progress Report Cards
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Quarterly:
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• Manual Repair Order Audit
• Employer & Instructor Online Conference
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For Completion:
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• Final Online Exam
• Passing Scores Per Program Requirements
• Passing ASE Service Consultant Test
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Rewards:
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• Top Quality Certificate with Gold Foil Seals and Wood Frame
• Professional Service Advisor™ Designation
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Ongoing:
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Valuable Resources
• Website Forum
• Unlimited email coaching
• Bob's MOTOR Articles
• Downloadable Forms, Articles, Tools, etc.
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For more information on our PSADP Benefits please call:
TOLL FREE: 800.755.0988
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Current Professional Service Advisor Development Program™ Training Topics Include:
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• The Wheel of Fortune
• Face-to-Face Up-selling Techniques
• Improving Telephone Closing Ratios
• Teambuilding/Advisors & Tech's
• Selling OE Specified Services
• Maximizing the Sales of Diagnostic Procedures
• Selling Vehicle Inspections
• Extended Warranties & Service Contracts
• Selling Forgotten Services
• Negotiating For Profits
• Selling Preventive Maintenance (other than OE Specified)
• Building & Retaining Gross Profit
• Improving Effective Labor Rate
• The Big 3 - Customer Count, Vehicle Count & Customer Frequency and much, much more!
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How to Enroll
To enroll to the exclusive Professional Service Advisor Development Program™, please fill out the Enrollment Form.
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Press/Media Kit
For the official Professional Service Advisor Development Program™ Press/Media Kit and downloadable logos, go to the Press/Media Kit page on the RLO Corporate website.
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